Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

The range and scope of data collected

We collect no Information about you when you visit our Site unless you choose to provide Information to us when you use our Site, order from us, or register with us or provide information to our personnel at trade shows or via emails. BioViva’s web servers or other computers and customer service personnel collect your contact information when you place orders. This includes name (personal or entity), address, phone number, facsimile number (Fax), email address, credit card number, or other identifier for billing or shipping in order for us to process and complete an order for our products or services. Also, sometimes we may ask you to voluntarily provide us or we may provide information to you about promotions, scientific interests, new products, technical updates or changes, contact preferences, and other information.

When you order the Service we ask for you to give your name, age and addresses (email and mailing), often called personally identifiable information (“PII”), as well as answers to questions designed to gather information to help us improve the Service and to develop additional services to offer to you. We do not collect and do not consider this information to be protected health information as defined under federal law. We then de-identify or obscure your name from the other information you provide and from records for the Service to minimise the risk of unintended disclosure of your identity and information about you to third parties. We will ship you a sample collection kit including instructions for use for sample types of urine or blood (vacutainer or lancet) (collectively, “Sample”) based on your selection on the Site. You follow the instructions for harvesting the Sample and ship us the Sample for processing for the Service. We will send you a report featuring your DNA age determination. We share your information to allow us to perform and improve the Service as indicated below. We also may collect general information about you when you access the Site to aid us in improving the Site also as indicated below.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images or documents to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We keep contact form submissions for 1 year in an encrypted archive for customer service purposes, but we do not use the information submitted through them for marketing purposes.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For further information please see our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

You Agree to Our Uses of Your Sample and Information

We will use your sample to perform the Service and to report to you. By ordering the Service you agree that we own and may use the sample material (“DNA”, “RNA”, or “protein”) and data generated therefrom for any reason including but not limited to our internal uses which include sharing with our Research Laboratory for improving the Service as well as making new Services You may order for others such as for family members or friends, but each such individual must create their own account to activate their Sample kit on our Site.


We use cookies to analyse user activity in order to improve the website. For example, using cookies we can look at aggregate patterns like the average number of searches that users perform. We can use such analysis to gain insights about how to improve the functionality and experience of the website.

We use Google Analytics re-marketing and that this will advertise your company or website across other websites that users visit. Therefore, Google and other third-party vendors will show ads on websites that users visit after visiting this website

Google ads may be shown on other websites because the user visited this website in the past

Users can opt out of this re-marketing campaign through the Google Ad Settings page.

The settings page can be found at:

Who we share your data with

We share your personally identifiable information (PII) with our associated research laboratory with whom we work closely to provide and improve the Service offered via the Site. We may share your PII with other such associates from time to time to improve the Service or develop new services. When you provide us your PII, we are committed to safeguarding your privacy and take a variety of reasonable steps to ensure none of your information is disclosed beyond those with a need to know or use such information related to our internal uses or to that of our Research Laboratory or other associates. However, no precautions can absolutely ensure that your PII or other information is completely secure.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We may share and transfer your PII to our other associated companies, affiliates, agents, vendors or service providers who assist us in the process of providing products and services to you or assist us in other ways. We do not sell or otherwise benefit monetarily from transferring your information. We also may disclose Information to third parties where we believe in good faith that disclosure is required by law, to cooperate with authorities (law enforcement) or to comply with a legal proceedings (public or private) or to protect the safety, rights, or property of you or us or the public. At some future date we may buy or sell or otherwise transfer a business unit or asset from or to another entity, we may share or transfer your information pursuant to the terms and conditions of any such transaction.

Your contact information

To have any of your emails or correspondence deleted from our records, or to receive copies of any data or correspondence that we hold from you please send a request to the following email address Please note that we will require a notice and proof of identity before we can release any personal information.

Additional information

How we protect your data

We use robust internal and third party physical and technical measures intended to safeguard your information and help protect this information from unauthorized access or loss. You are responsible for maintaining the confidentiality of any required passwords to access our websites (if any). We use our best efforts and comply with US state and federal and other law such as the GDPR (when applicable; EEA) for data security but cannot guarantee complete security. If you believe your data is compromised contact us and we will conduct a review and take action to rectify or mitigate any such compromise of your information. 

We retain data for a reasonable time and at least as long as required by applicable law, and for periods of time needed for BioViva UK to pursue our obligation to meet your needs and other business needs (audits, quality management system compliance), legal obligations, dispute resolution or enforcing agreements. You may access, correct, and update your information by accessing your accounts or profiles, where relevant, on the websites or by contacting us via phone. You may request a summary of information we hold about you, as well as corrections, updates or deletion of your information, by contacting us at Our response to such requests will be limited to information under our direct control. We will make best efforts to respond promptly to such requests in accordance with our legal obligations by applicable rules and laws.

What third parties we receive data from

We may combine your information with others for our purposes to improve the Service or to develop added Services. When we aggregate information we remove it of PII to reduce the chances of exposing any such information. We also store information in compliance with GDPR requirements.

Industry regulatory disclosure requirements

We use information in connection with various legal proceedings from time to time to protect your or our rights. In this regard, In addition, we may disclose information about you to a third party at your request, or if you consent to the disclosure.